🚀 Going Live
The Go-Live process ensures a smooth transition to RxKonet, minimizing disruptions while maximizing efficiency.
✅ Launch Process
📋 Pre-Launch Checklist
Ensure all key setup tasks are completed before going live:
🔲 System configuration verified – Ensure all pharmacy settings are properly configured.
🔲 Staff training completed – Confirm all team members are trained on their roles.
🔲 Test data reviewed – Validate sample patient records and workflows.
🔲 User accounts activated – Ensure all staff members have access.
🔲 Backup procedures confirmed – Implement data protection measures.
🏃♀️ Launch Day Activities
1️⃣ Morning Setup
✅ Verify system access for all users.
✅ Conduct a staff briefing to review workflows.
✅ Keep the support team on standby for assistance.
2️⃣ During the Day
✅ Monitor system performance in real-time.
✅ Provide immediate support for any technical issues.
✅ Track and document any concerns for resolution.
3️⃣ End of Day
✅ Conduct a performance review of the launch.
✅ Verify all data accuracy and system functionality.
✅ Collect staff feedback for improvements.
Our team will be available throughout launch day to ensure a seamless transition!
🛟 Post-Launch Support
After going live, RxKonet provides ongoing support and optimization to ensure continued success.
📞 Immediate Support
- 24/7 Help Desk for urgent issues.
- 📧 Email: support@rxkonet.com
- 📞 Phone: 1-800-RXKONET
- 💬 Live Chat: Available directly in the app.
📈 Ongoing Assistance
✅ Regular check-ins to address concerns.
✅ Performance monitoring to track efficiency.
✅ System optimization for better workflows.
✅ Additional training if needed.
🔄 Continuous Improvement
✅ Feature updates – Stay up to date with new capabilities.
✅ System enhancements – Improve efficiency based on feedback.
✅ Performance optimization – Ensure smooth operations.
✅ User feedback implementation – Prioritize pharmacy needs.