🆘 Getting Support

📞 Support Channels

📧 Email Support

• Contact Support: admin@rxkonet.com
• Include in Email:
  • Screenshots of the issue
  • Error messages
  • Steps to reproduce the problem

📞 Phone Support

• Call Us: +233 596571975
• Hours: 9 AM - 6 PM (Monday - Friday)
• Priority Support available for urgent issues

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⏱️ Response Times

🔺 Critical Issues

• Response Time: Within 4 hours
• Examples:
  • System outage
  • Data access problems
  • Security concerns

ℹ️ General Queries

• Response Time: Within 24 hours
• Examples:
  • Feature inquiries
  • Configuration assistance
  • General guidance

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📅 Support Hours

🗓️ Weekday Support

• Monday to Friday: 9 AM - 6 PM
• Full Service Available

🏖️ Weekend Support

• Limited availability
• Urgent issues only
• Response time may vary

🚀 Best Practice

For faster resolution, always include your pharmacy name and specific error messages when contacting support.

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🎫 Submit a Support Ticket

For better tracking and faster resolution, submit a ticket through our official support form:

📌 Submit a Ticket Here

You will be required to provide:

• A brief description of the issue
• Priority level
• Screenshots (if applicable)
• Pharmacy/Branch name

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Best Practice

For faster resolution, always include your pharmacy name, specific error messages, and steps to reproduce when contacting support.

📩 RxKonet Ticketing Service

You can aslo submit a request directly in this form below: