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📁 View Encounters

Learn how to access and manage previously recorded encounters in RxKonet.

🛠️ Accessing Encounter Records​

1️⃣ Go to Encounter History​

  • Navigate to Records & Encounters > View Encounters
  • Search by:
    • Client name
    • Date
    • Visit type

🔍 View Details​

Click View next to a record to see:

  • Date
  • Reason for visit
  • Symptoms
  • Diagnostics
  • Medications
  • Follow-up plan

✏️ Editing an Encounter​

  1. Open the desired record

  2. Make updates to any section:

    • Symptoms & History
      • Use Generate Key Questions for symptom-specific guidance
      • Use Structure Notes to convert notes into structured summaries
    • Diagnostics
      • Click Suggest Relevant Tests to receive AI-recommended tests with priority tags
    • Treatment Plan
      • Use Generate AI Suggestions for evidence-informed medications and dosages
    • Counseling
      • Select Basic or Comprehensive and click Generate AI Recommendations
    • Follow-up Plan
      • Use Generate with AI to populate follow-up steps, preparation tips, and key points

  3. Click Save Encounter

🧠 AI features are optional add-ons, available only with subscription. Pharmacies can request to enable or disable them anytime.

tip

Always save any updates made to the record before moving to the next task.

🗑️ Deleting an Encounter​

⚠️ Deletion is Permanent

Once deleted, the record cannot be restored.

Steps:

  1. Click Delete next to a record
  2. Confirm the action

🎥 Video Walkthrough​